We endeavour to ensure the accuracy of information about you when collected or used. Subject to privacy law exceptions, you have the right to access and correct any inaccurate, incomplete, or outdated personal information we hold about you. If access to your personal information is denied we will provide reasons for this decision.
To access and/or correct your personal information held by FundBase Group, please contact us:
Attention: Compliance Officer
Email:
info@fundbasegroup.comMail: PO Box R446
Royal Exchange NSW 1225
If you request corrections and FundBase Group agrees, changes will be made promptly. If we do not agree with your correction request, we will explain why and note your request in our records.
What if I have a complaint or concern?
If you have any concerns or complaints regarding your privacy, please contact our Compliance Officer at:
Attention: Compliance Officer
Email:
complaints@fundbasegroup.comMail: PO Box R446
Royal Exchange NSW 1225
We aim to respond to privacy complaints within 30 calendar days.
If you are dissatisfied with our response to your complaint, you may have the option to lodge a complaint with an external dispute resolution scheme. This scheme is designed to assist you if you are unable to resolve your complaint with us, but we encourage you to contact us first.
You also have the option to refer your privacy complaint to the Officer of the Australian Information Commissioner (‘OAIC’):
Website: www.oaic.gov.au
Phone: 1800 363 992
Email:
enquiries@oaic.gov.auMail: Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001