Version 1.0
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This Privacy Policy applies to FundBase Group Pty Limited (ABN 85 665 646 462) and its related body corporate, FB Corp Limited (ABN 16 675 876 490) (AFSL 557810) (referred to as ‘FundBase Group, ‘we’, ‘us’, or ‘our’). It outlines how we collect, manage, and use personal information, including data collection through our website and platform.
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In this Privacy Policy, ‘personal information’ refers to details associated with a specific individual that can be used to identify. Personal information does not include data that has been anonymised and cannot reasonably identify an individual.

FundBase Group is committed to respecting your privacy and complying with the Privacy Act 1988 (Cth). We understand the importance of personal information security and are dedicated to protecting any personal data we hold.
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This Privacy Policy applies when you access our website or platform, use our services, and in relation to any personal information collected in the course of our business as described in this Privacy Policy.
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FundBase Group may amend this Privacy Policy at any time. The updated version will be effected once posted on our website.

FundBase Group collects and retains personal information to provide our products and services to you and to comply with legal and regulatory requirements.
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The type of personal information we may collect include:
• Name;
• Date of birth;
• Contact details, including phone numbers, email addresses, residential and postal addresses;
• Employment details;
• Bank account information;
• Accounting records;
• Tax File Number and tax records;
• Statement of financial position, including assets and liabilities;
• Nominated beneficiaries of a superannuation fund; and
• Investment risk preferences.
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Under the Anti-Money Laundering and Counter-Terrorism Financial Act 2006 (Cth), we are required to collect and verify your name, address, and date of birth using documents such as your passport and driver’s licence. Verification may be conducted by third-party providers, including but not limited to Connect ID Pty Limited (ABN 80 648 970 101), Simple KYC Pty Ltd (ABN 12 608 580 829), and GB (Australia) Pty Ltd (ABN 64 097 737 105). We may also collect additional information as needed to provide our services or comply with legal obligations.

We collect personal information in various ways during our business activities, including:
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• Through communication between you and our representatives or advisers;
• Your use of our website and platform;
• Completing application forms for our product or services;
• Other channels, as required to meet regulatory and legal obligations;
• Marketing activities, such as surveys, that request information from you.
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Since our products and services may be provided by intermediaries like financial planners, solicitors, or accountants, we may also collect personal information about you from these third parties.

FundBase Group collects your personal information to provide our products and services. For example, we may use your personal information to:
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• Assess applications you make to FundBase Group for offers hosted on our website and platform;
• Provide expression of interest and offer creation and undertake administration and KYC;
• Administer, invest, pay or transfer your investments or financial product benefits as required by FundBase Group’s products and services; and
• Assist you with related services as needed.

‘Unsolicited’ personal information refers to data that FundBase Group has received unintentionally. If we obtain unsolicited information, we will protect it with the same care as the personal information we intend to collect.

We may need to disclose your personal information to third parties to provide our products or services to you. We take reasonable steps to ensure that any third-party we disclose your information to is bound by confidentiality and privacy obligations to protect it.
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Examples of third parties we may disclose your personal information include:
 
• Solicitors, accountants, or other advisers providing professional advice in relation to our services; and
• Directors, officers or employees to facilitate or manage an investment.
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We may transfer personal information to countries outside Australia, for example, to comply with foreign trading requirements. We will only do so in compliance with all applicable Australian data protection and privacy laws. We will not disclose your personal information to an overseas recipient unless we have taken reasonable steps to ensure that the recipient protects your privacy according to Australian Privacy Principles. We will not sell your personal information or disclose it to a third-party for any purpose unrelated to a product or service we are providing to you.
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We have a strict duty to maintain the privacy of all personal information we hold about you. However, certain exceptions may apply. For example, disclosure of your personal information may be authorised or required:

• By law (e.g. disclosure to courts under subpoena or to various government departments and agencies such as the Australian Taxation Office);
• In the public interest (e.g. where a crime, fraud, or misdemeanour may be committed or suspected); and
• With your consent, which may be express or implied, and written or verbal.

We may use your personal information to send you direct marketing communication about our products and services that we believe may interest you. We may also use your information to assist with our internal marketing and research efforts.

These communications can be delivered by email or through our website. If you wish to opt-out of receiving these marketing communications, you can use the opt-out facilities provided in our marketing messages, except for communications through our website.

We collect information through your use of our website to tailor your online experience. The type of information collected is typically non-personal and includes:
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• Date and time of visits;
• Pages viewed;
• Types of operating systems;
• Your computer’s internet protocol (IP) address;
• The location of your server;
• The address of any referring website; and
• Whether information has been downloaded.
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While this information is non-personal, it may become personal information when combined with other data. In such cases, it will be treated accordingly to this Privacy Policy.
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This information is collected through cookies stored on your device when you access and interact with our website and platform. We do not attempt to identify you or your browsing activities.
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You may opt-in to receiving marketing communications through your interaction within our website and platform.
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All of our electronic activities comply with the requirements of the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

FundBase Group has implemented a range of measures to ensure your personal information is kept secure wherever possible. Access to information is regulated to prevent unauthorised use or disclosure, and security procedures such as password encryptions, firewalls, and other technologies safeguards are in place. Identification and password security also apply to online access to personal information. Only authorised personnel who need access to personal information to perform their job will be able to see or use that information.
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While we strive to provide a secure environment for your personal information, you should be aware of the inherent risk in storing or transmitting information electronically. This includes using online communications such as email or online application forms. We cannot guarantee that information transmitted over the internet will not be intercepted, and any such communication is made at your own risk.

We endeavour to ensure the accuracy of information about you when collected or used. Subject to privacy law exceptions, you have the right to access and correct any inaccurate, incomplete, or outdated personal information we hold about you. If access to your personal information is denied we will provide reasons for this decision.
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To access and/or correct your personal information held by FundBase Group, please contact us:
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Attention: Compliance Officer
Email: info@fundbasegroup.com
Mail: PO Box R446
Royal Exchange NSW 1225
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If you request corrections and FundBase Group agrees, changes will be made promptly. If we do not agree with your correction request, we will explain why and note your request in our records.
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What if I have a complaint or concern?
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If you have any concerns or complaints regarding your privacy, please contact our Compliance Officer at:
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Attention: Compliance Officer
Email: complaints@fundbasegroup.com
Mail: PO Box R446
Royal Exchange NSW 1225
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We aim to respond to privacy complaints within 30 calendar days.
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If you are dissatisfied with our response to your complaint, you may have the option to lodge a complaint with an external dispute resolution scheme. This scheme is designed to assist you if you are unable to resolve your complaint with us, but we encourage you to contact us first.
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You also have the option to refer your privacy complaint to the Officer of the Australian Information Commissioner (‘OAIC’):
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Website: www.oaic.gov.au
Phone: 1800 363 992
Email: enquiries@oaic.gov.au
Mail: Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001